shipping
shipping is available to only the u.s., u.k., canada and the caribbean due to limitations put in place from the covid-19 pandemic that haven't been lifted yet.
shipping to the u.s., u.k. and canada takes 1-3 weeks from posting. shipping to the caribbean takes 1-2 weeks from posting. shipping to st lucia takes 5-7 days from posting. orders are most often posted on mondays and thursdays.
orders containing only stickers are sent as unregistered letter mail, and registration (tracking) can be purchased as an additional add-on. orders containing pins are sent registered.
items can be tracked on the st lucia postal service website: https://stluciapostal.com/track-and-trace/
please pay attention to the status of your order. st lucia is a small island developing nation, and so our postal service doesn't have the infrastructure available to send up to date emails about shipping status.
if your item has been returned to me, i'm happy to resend it for the cost of shipping, or refund you for the purchase if you prefer. on receipt of a returned item, i email the address associated with the order to determine next steps, but i do not check for returned orders often, so i recommend keeping an eye on tracking so that it doesn't get returned, and so that if it does, i can resend it in a timely manner.
returns, exchanges, refunds and cancellations
i do not accept returns or exchanges. this is a really tiny business, so as much as i'd like to, i'm not able to afford to do so.
orders can only be cancelled before they have shipped. if you have received a shipping notification on your order, i can't cancel it. that said, if you would like to cancel an order and it hasn't shipped yet, please don't hesitate to reach out.
if you would like to request a refund, please feel free to contact me with your reason for doing so using the contact form on this site.
pre-orders
pre-orders are a way to fund an item in order to produce it. because of that, there is a risk that a pre-order item may not be funded to completion, and cannot be sent out. in the event of a pre-order item not being fully funded, all pre-orders of that item will be refunded, and the item will not be made or shipped out.
orders containing a pre-order item will be sent out when all items in the order are available. for an estimate of when pre-order items will be available, check the description of the item. if you would like to receive non pre-order items before the pre-order item becomes available, you're welcome to order those items separately.
seconds pins and locking backs
a seconds pin is a pin with some flaws, like missing or chipped enamel, a lot of dust in the colour, misaligned screen printing, tarnish on the plating etc. they're sold at a discounted rate for people who don't mind the error looking for some savings.
a locking pin back is, as the name implies, a pin back that locks. these are sold separately, because many pin collectors don't want or need locking backs, either because they have their own, they don't wear their pins, or they only wear their pins in ita bags.